Fares quoted normally include all taxes, except where taxes are collected locally at airport check-in.
Unrestricted First and Business Class Fares (l'Espace Première and l'Espace Affaires):
Changes of travel dates and refund are permitted without penalty. The revalidation of the ticket must be done at an Air France office and any refund by the issuing office.
Unrestricted Economy Class fares (Alizé, Tempo Challenge, Tempo):
Changes of travel dates and refund are permitted against a fee. The revalidation of the ticket must be done at an Air France office and any refund by the issuing office.
Restricted fares in First, Business and Economy class:
These fares are subject to limited availability. These fares may be subject to substantial restrictions such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes (if permitted at all), infant or child's discounts may not be available. Some restricted tickets (our lowest rates) are totally non refundable and non changeable. If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.
These conditions vary according to destination and period of travel. For more information on the conditions of the fare you are booking, please call Air France ticket office.
A. Electronic Ticketing
1. Book your flight on-line at least 72 hours before departure. You can recognise eligible routes by the "E" visible on the Flight Avaibility page. The Booking Engine will automatically propose you an e-ticket if the route is eligible. 2. You will receive by e-mail the confirmation of your booking and your "itinerary receipt" when Air France receives the payment. 3. At the check in desk hand your customer identification (your Flying Blue, your credit card, your passport or your ID) to the check-in agent and receive your boarding card. You can also use our e-checkin service for certain eligible destinations and use our Self Check-in Terminals. Please note our website does not propose paper tickets for an electronic ticket eligible destination.
B. Paper Tickets
Please note that most of the flights departing from Airport Ljubljana are eligible to electronic ticketing. You can either receive your ticket by mail at your address in Slovenia if your departure is at least nine workdays later or come to city ticket agency to pick up your ticket. Please note, that the ticket cannot be issued at the airport.
The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: - for flights in Europe (including Metropolitan France and Corsica) € 125 in Economy and €300 in Business; - for intercontinental flights € 500 in Economy and Premium Economy and € 1.500 in Business agnd La Première (or the equivalent in the local currency) .
FLIGHTS TO MAINLAND CHINA
If you are traveling from Paris to mainland China, you must perform a Covid-19 PCR test and a serological test (IgM) in Paris. This rule also applies if you are in transit in Paris. If the results of these tests (PCR, IgM or both) are positive, you will not be able to continue your trip to China. In this case, your flight ticket for the trip between Paris and China will no longer be valid. You will have to contact our customer service to modify your ticket and, if necessary, return to your country of departure as soon as your situation allows it.
CONDUCT ABOARD AIRCRAFT
The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he or she may be registered on a list of persons subject to a travel ban aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).